Shipping policy

Last updated: September 23, 2026

Destinations and dispatch

We serve destinations across the Americas, Europe, and Australia. The specific countries and delivery addresses we currently support are shown at checkout. Orders are dispatched from the nearest available fulfilment warehouse that can serve your address, subject to stock availability and delivery coverage. This does not guarantee dispatch from within your country; some orders may be shipped internationally. Available delivery options and any location restrictions will be disclosed before you order.

Orders normally take 1–3 business days to prepare after payment confirmation. Business days are Monday to Friday, excluding public holidays at the dispatch location. Pre-order or made-to-order dispatch dates, where applicable, are shown on the product page before purchase.

Delivery estimates and charges

For supported destinations in the Americas, Europe, and Australia, delivery is estimated to take approximately 15 calendar days after dispatch.

Total estimated delivery time is the processing time plus the transit time. Delivery charges and any free-shipping eligibility are displayed before you pay. Free-shipping promotions apply only under the published offer conditions.

Carrier disruption, customs checks, and public holidays can affect estimates. We will notify you of material delays we become aware of. These estimates do not remove your rights if we fail to deliver within an agreed or legally required period.

Taxes and import charges

Taxes collected by us are shown at checkout. Unless checkout expressly states that import duties and taxes are included, international orders may incur import duties, import taxes, and carrier customs-clearance charges payable by the recipient. These charges are set by the destination authorities or carrier and are not included in our product or delivery prices unless expressly stated. We disclose any known additional charges before purchase; where an amount cannot reasonably be calculated in advance, we explain that it may be payable. We remain responsible for taxes and charges that applicable law requires us to collect or bear. We do not charge again for amounts already collected at checkout.

Tracking and delivery problems

When tracking is available, we will send tracking details to the email address associated with your order. Tracking may take time to update after a carrier receives the parcel. If an order is split into separate parcels, we will provide the available shipment details.

If your parcel is delayed, damaged, lost, or marked delivered but cannot be located, contact support@buttonvela.com with your order number. We will investigate with the carrier and arrange a remedy where appropriate under applicable law. A carrier’s delivery scan alone does not automatically remove your rights or our delivery responsibilities.

Address changes and returned parcels

Check your address before submitting an order. Contact us promptly if you discover an error. If a parcel is returned because of incorrect customer-supplied details or an uncollected delivery, we will contact you about the available options. Any lawful additional delivery cost will be explained and agreed before reshipment. We will not apply undisclosed penalties, and your statutory rights remain unaffected.